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Thread: In-game Rules, Code of conduct (chat and forum)

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    Community Team BB_Eraya's Avatar
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    Aug 2014

    Exclamation In-game Rules, Code of conduct (chat and forum)

    The moderators and administrators on the Might & Magic Heroes Online (MMHO) forums can gather the relevant data which, if necessary, can be used to identify any users responsible for infringing any of the rules. Access to and use of Might & Magic Heroes Online forum can in no way be demanded, insisted upon or forced in any way. The forum administration reserves the right to withdraw the privilege of using the site from certain users either temporarily or permanently, without stating the reasons and with no prior warning.

    All the rules are also valid in their entirety for the chat room and the message system in the game.

    Any form of cyber bullying/harassment/verbal or written violence is strictly against the rules and should be reported to Support immediately with evidence.

    Admin and Moderators reserve the right to apply a permanent ban if such a situation occurs.

    Insults, extreme profanity, abuse or any similar conduct on these forums or on the chat are forbidden, any disregard of these rules will entail a warning or exclusion by the administration or moderators.

    Also, please make sure you speak English on the forum and the in-game chats.

    Any insults directed at the moderators will not be tolerated. Moderators contribute to this forum voluntarily, and can do without abuse from users. The administrators and moderators on this forum will take immediate and appropriate action against any violation.

    Do not post in order to anger other members or intentionally cause negative reactions. For a given post, this can be a subjective call, but a pattern of such posting or an especially egregious case will get you banned. Do not troll, do not flame period, it is a bannable offence.

    Exchange with Support/Mod/Admin in private
    Any discussion or exchange with a Support agent, moderator or admin is considered private. It is forbidden to copy/paste your exchange on the forum or on the chat.

    Bad/Sick jokes in global channels
    Players who say bad or "sick" jokes in the global channels can be banned for a short period of time. The ban and length of ban will be the Moderator's decision: be careful of what you say! What you may see as a joke can hurt other people.
    These can include jokes about racism, specific political subjects, illnesses, mature subjects etc...

    No political/religious conversations/discussions/debates
    Topics such as religion and politics are deemed too inflammatory/controversial and provocative. They have no place on the Heroes Online in-game chat or even the forum, these topics are forbidden. You will be warned to stop, if you persist, this could result in a ban.

    Complaining about moderation
    We will not accept any complaining about the moderation, the moderators or the rules on the public channels and any such behavior will result in an ban!
    If you wish to report abusive moderating please send a personal message on the forum to BB_Eraya or send a ticket to Support.
    Remember to stay objective and constructive in your messages. Rude or insulting languages to or about any of the MMHO team will only result in your message NOT getting an answer.

    Spamming / Flooding/scamming
    The creation of spam and/or flooding posts is not permitted and may, depending on the circumstances, result in a 24-hour ban and even exclusion from the service (game/chat room/forum). Scamming is strictly against the rules and can result in a permanent ban.
    Please use the appropriate channel.

    Use of capitals/Caps-locks
    Excessive use of capitals or caps-locks can result in a short to long term ban. Length of the ban will be decided by the MODs present and is not up to debate.
    Common expressions or abbreviations usually written in capital letters are of course allowed as long as the player does not abuse of them.

    Any activity designed to give an advantage to an account is forbidden. There are no clear guidelines on pushing and so Support will decide on a case-by-case basis whether it is pushing or not.
    An example of pushing might be User A deliberately and willingly losing a battle against User B, despite User A being much stronger.
    Cooperative battles are not classified as pushing and will not be punished.

    Multiple accounts/account swapping
    Each user is allowed one account per server. If several users are playing Might & Magic Heroes Online from the same PC/internet connection you must inform Support in advance.

    You are allowed to play cooperative battles with your friends and family, even though you are all using the same IP.

    Account swapping is forbidden. You are not allowed to let somebody else play the game for you or to pass your login details on to a third party.

    Cheats and Programs
    Any type of macro, script, bot or other program that can change the way the games interface works is strictly forbidden and could result in an immediate ban.

    Public denouncement regarding cheating is not permitted whether it is multi accounting or any forbidden activity of that type. If you suspect a particular account of cheating, please take a screenshot and send it to support along with any other useful information. Cheats should only be reported to the Support team.

    Any discussion or circulation of exploits or cheats is not permitted here, and may lead to exclusion from the service. Cheats and exploits should only be reported to the Support team.

    Competitions in the chat room or forum
    Competitions of any kind must be always approved by the admins to avoid any potential malpractice or unfair gain at the cost of other players.

    In general: Participation in any competitions that have not been organized by Ubisoft/Blue Byte is at the player’s own risk. Any claims for damages must be directed to the organizers of such competitions.

    Silence on the part of the admins and/or moderators must not be assumed as consent. The administration reserves the right to remove threads that invite players to participate in unauthorized competitions either directly or indirectly, or which could encourage players to take part in such. The member responsible will be notified of such removal by private message.

    Software piracy, illegal software, Advertisement, links
    Any requests, promotion, advertising or linking of content protected by copyright for illegal purposes is strictly forbidden. The linking, naming or discussing of hacks, hack crews and/or download networks is also prohibited. These rules also apply to leaks and other Internet software obtained illegally. Advertising anything that is not related to MMHO can result in a ban. Advertising other video games, any other websites, YouTube channels or any products is forbidden.
    Third party web links, URLs, etc are forbidden unless specifically authorized by the Admin/BB Staff or Moderators.
    Discussions about the consequences of a leak are permitted, depending on the circumstances.

    Illegal activities
    Any invitation to carry out, or planning or execution of any activity which, in accordance with prevailing law, could be categorized as unlawful or illegal is strictly forbidden within the discussion forums, in-game message system and chats, and may be immediately stopped by the moderators or administration at any time without prior notice.

    We also reserve the right to instigate legal action, particularly if the physical integrity of an individual is threatened.

    Petitions and calls for a boycott
    Any reference or invitations to petitions and boycotts will be stopped, depending on the type and situation, and may result in a warning or a final expulsion without prior notice.

    Lack of reference to the theme
    Should a discussion stray too far from the actual theme of the forum, it may be either moved, edited, closed or deleted in its entirety without prior notice.

    Racism and malicious incitement
    We accept no malicious incitement, racism or political propaganda, so kindly find another forum on which to conduct this kind of discussion. We will take immediate and appropriate action against any violation of this rule! We reserve the right to delete/remove or edit any posts that invoke racial hatred and malicious incitement and also to prosecute for such entries. The same applies to usernames (nicknames) or hero names that relate to such and/or otherwise breach prevailing legislation.

    Pornography and eroticism
    Any links, advertisements and images relating to erotic content or content that is unsuitable for minors will not be tolerated. This also applies to usernames (nicknames) that contain or describe pornographic elements or elements that are unsuitable for minors.

    Discrimination against minorities or physically or mentally disabled persons or socially disadvantaged groups or others will not be tolerated here, and will be immediately penalized.

    Data protection
    Please send any questions on the subject of data protection direct to our head office, and do not discuss them in the forum. Such threads will be immediately closed or deleted. Please contact Blue Byte GmbH, Adlerstraße 74, 40211 Düsseldorf, Germany for issues relating to data protection.

    Profiles, signatures and avatars
    We will react immediately to any violations of the rules in the user profile or user signature. The administration and moderators will decide when a signature is no longer acceptable, and the relevant users will be instantly notified and will be asked to take immediate and appropriate action. However, the administration and moderators also reserve the right to shorten and amend profiles without prior notice.

    Company-related or protected nicknames
    It is forbidden to impersonate a Bluebyste/Ubisoft/forum or chat moderator, administrators/moderators reserve the right to permanently ban anyone for this offense.

    Only employees of Ubisoft and Blue Byte may use an "Ubi_" or "BB_" abbreviation in front of their usernames. If this appears in the names of “normal” users, the account may be immediately deleted/renamed to avoid any confusion with official employees or moderators.

    We reserve the right to exclude usernames from the chat, either temporarily or permanently which, owing to their naming or spelling, could be mistaken for official Blue Byte or Ubisoft employees or members of the moderator team, insofar as no change of username is carried out in compliance with the rules of conduct by the relevant users.

    Moreover, we reserve the right to the exclusive use of Ubisoft or Blue Byte logos in our avatars to identify our colleagues as potential contacts. Players who use a similar avatar without having an official role at Blue Byte or Ubisoft may, depending on the circumstances, lead to a ban or to permanent deletion of the avatar, and may result in legal action. The use of legally protected company or brand names and institutions is prohibited.

    Individual cases that are not covered and the decision-making authority
    The administration will make a decision based on the available facts for individual cases that are not covered by the rules set out in this notice. In all cases, the ultimate decision-making authority shall rest with the administrators and moderators.

    Please report to Support any site whose aim is to steal user information from a Might & Magic Heroes Online account.

    Please do not enter your account information on any site other than the official Might & Magic Heroes Online website.

    No Ubisoft or Blue Byte employee will ever ask you for your password. If someone asks you to divulge your password, you should report it immediately to the Support team! By the same token, passing on your account information to third parties is forbidden.

    Rules for minors
    Minors require the consent of their parents or guardians to:

    1. Take part in competitions
    2. Be contacted by email
    3. Register on the site
    4. Create any entries, posts or comments.

    Breach of the rules
    Any action that infringes the rules will be punished. We will take into account what caused the breach and will decide if the account is to be banned for a certain period or permanently. The moderator and/or the admin will decide on the severity of the penalty imposed.

    The administration reserves the right to amend and add to these rules. We would also ask you not to challenge or test our tolerance levels. Moderators and administrators reserve the right to modify the official forums and/or chat rooms at any time at their discretion and without prior notice.
    Last edited by BB_Eraya; 04.02.15 at 15:03.

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