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Thread: Frequently Asked Questions.

  1. #1
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    Frequently Asked Questions.

    General
    Can I change the name of my Hero?
    The client doesn’t run properly on my PC, what can I do?
    What are the minimum requirements for Might & Magic Heroes Online?
    The game is running slow for me, what can I do?
    How to delete the browser cache?
    Can I play MMHO on my mobile phone/tablet pc or other similar devices?
    Is there an app on iOS/Android/Windows Phone for MMHO?
    How do I add a friend?
    How do I start to chat?
    How much does Might & Magic Heroes Online cost?
    I have created a support ticket but haven’t received an answer yet.
    How do I report a bug?
    I have bought some Hero Seals but haven’t received them!
    Can I create a video/livestream/Let’s play showing MMHO?


    Profile
    How do I change my login credentials?
    I’ve forgotten my password. What should I do?
    Can I change the server I am playing on?
    I can’t register/login in the forum!
    Someone has insulted me via the chats - where can I report this?
    Someone has sent me a PM and asked for my account data, what should I do?


    Your Hero
    Can I have more than one Hero?
    How do I control Might & Magic Heroes Online?
    Will all my Heroes have the same Level?
    Can I transfer my Resources (wood, gold etc.) from one Hero to another?
    Do all my Heroes have to be in the same Faction?
    Do I have to buy Hero Seals for every Hero?
    Is there an option to reset a Hero?
    Which Abilities should I choose?
    My Hero is stuck and can’t move!
    What should I do if an encounter blocks my way, although I have already defeated them


    Your Army
    Where do I get new Troops?
    Why are there differences in the Troops I can recruit from Town to Town?
    Does recruitment cost me anything?
    Which Units should I recruit?
    Do I get a Unit back if it dies on the battlefield?
    I can’t recruit new Units!
    How does the resistance buff/debuff calculation work?
    How does the damage buff work?


    Your Town
    Why should I build a town?
    How do I build a town?
    I am unable to build a new building!
    Which building should I build?
    Why should I upgrade a building?
    Can I have more than one town?
    Can other players attack my town?


    Battles
    Can I see an opponent’s Troops before a battle starts?
    I can’t cast Spells anymore!
    Can I change my Troops before a battle starts?
    My Unit didn’t carry out a retaliatory strike!
    Can I withdraw from a battle?
    Which Units should I choose to send into battle?
    Do I have to fight everyone who crosses my path?
    I just want to explore Ashan. Do I have to start a battle?
    How do I start a cooperative battle?
    What happens if a player leaves the battle?
    What are the advantages of a cooperative battle?
    Will I be able to play solo successfully?


    Quests
    Where do I get quests?
    Can I play more than one quest at a time?
    How do I finish a quest?
    Is it possible to cancel a quest?
    I have a quest but don’t know where to go!


    Forgotten Sites
    The Forgotten Sites
    Why can’t I keep my artifacts and troops?
    Can I use shrines, rune stones, shards or licenses?
    What can I gain by going to the Forgotten Sites?
    How do I unlock the Forgotten Site?
    Do I have to visit more obelisks when I level up while I am visiting all the needed ones?
    Are all Forgotten Sites the same?
    Can I pause a Forgotten Site?
    Can I equip artifacts in a Forgotten Site?
    Can I use my abilities?
    Can I visit my town to get new troops?
    Do I have to defeat all encounters?
    My army is much weaker/stronger in a Forgotten Site than it is on the province map!
    Can I restart a Forgotten Site after I failed?
    Can I play another Forgotten Site after I finished one?
    How do I get pieces for the puzzle?
    How many pieces do I need for a puzzle?


    Prestige Points
    What are Prestige Points?
    Where are the traders?
    What do the traders have?
    How much Prestige Points do we get?
    Is there a way to get more Prestige Points? (like shards)
    Can we give away Prestige Points as a present?
    Can we purchase Prestige Points in the shop?
    Do Prestige Points have a cap? If yes, what is the maximum of points you can have?
    Are the items that the trader offers random, or always the same?
    Do the points disappear after a while?
    Last edited by BB_Eraya; 13.02.15 at 17:53.

  2. #2
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    How do I change my login credentials?

    If you are logged in but still on the website you can click on “Account”, where you will find all the settings and options for your personal Account. To change your email address or password you need to login on uplay.com. If you created your account using another service like Facebook, NK, Google+ etc. you will need to login there in order to change your login credentials.

  3. #3
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    Can I change the name of my Hero?

    Yes, you can change you Hero’s name for a few Hero Seals. The option is located in-game in your Hero menu and is accessible by clicking on the feather icon just next to your Hero.

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    The client doesn’t run properly on my PC, what can I do?

    Please make sure that you have installed the latest Flash Player version, which you can download from Adobe (http://get.adobe.com/flashplayer). Some browsers will install the latest Flash Player version automatically, but you will need to check this.
    Another reason for a laggy client could be that other programs are interfering with it, especially sites containing Flash content (other games, advertisements etc.), a common occurrence in these situations. Messenger systems can also interfere with the Flash Player.

  5. #5
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    What are the minimum requirements for Might & Magic Heroes Online?

    CPU:
    Intel Pentium IV with 3.00 GHz
    AMD Athlon 64 3000+ @1.8 GHz

    RAM:
    For Windows XP: 1 GB
    For Windows Vista and 7: 1.5 GB

    Graphics card:
    Minimum 128 MB RAM and DirectX 9 support
    Radeon X1650
    GeForce 6800GT

    Minimum Flash Player 11

    These are the minimum requirements. Newer or better hardware can improve the gaming experience.

  6. #6
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    The game is running slow for me, what can I do?

    There are several things you can do to speed up the game for you.

    • Make sure that you have installed the latest version of your browser and the flash player
    • Close all other browser tabs and programs which are using flash
    • Visit a website with flash (e.g. YouTube) -> right click on the video frame -> click on "Settings" -> enable the hardware acceleration under "display settings"
    • Please do not download something with another program in the meantime
    • Chat programs like Skype and ICQ can slow down the performance of the flash player. If you don't need them you can close them while playing MMHO
    • Deleting your browser cache and cookies can also help to speed up the performance
    • Deactivate the display of names in the game
    • Reduce the graphic settings in the game

    It is an ongoing task for us to optimize the game and ensure that it will run smooth on most PCs. Although we put a lot of effort in it, we can't guarantee that it will run on every PC, as there are too many things which can have a bad influence on the performance of the flash player.

  7. #7
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    How to delete the browser cache?

    For Firefox:
    • Once Firefox has been opened, click the menu button (three bars icon) and choose ‘Options’.
    • Select the ‘Advanced’ panel.
    • Click on the ‘Network’ tab.
    • In the ‘Cached Web Content’ section, click ‘Clear Now’
    • Click ‘OK’ to close the Options window.

    For Chrome:
    • Once Chrome has been opened, click the menu button (three bars icon) and choose ‘Tools’.
    • Select ‘Clear browsing data’.
    • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
    • Use the menu at the top to select the amount of data that you want to delete. Select ‘Beginning of time’ to delete everything.
    • Click ‘Clear browsing data’.

    For Safari (Windows):
    • Once Safari has been opened choose ‘History’
    • In the ‘History’ menu choose ‘Clear History’
    • Click on ‘Clear’.

    For Opera:
    • Once Opera has been opened, click ‘Settings’.
    • In the ‘Settings’ menu choose ‘Preferences’, then ‘Advances’ and then ‘History’.
    • Click on ‘Empty Now’

    For Internet Explorer 7:
    • Open Internet Options by clicking the Start button in Windows, click on ‘Control Panel’, click on ‘Network and Internet’, and then click on ‘Internet Options’.
    • Click the General tab, and then, under ‘Browsing history’, click ‘Delete’.
    • Click ‘Delete all’, click ‘Yes’ to confirm that you want to delete this information, and then click ‘OK’.

    For Internet Explorer 8 and higher:
    • Open Internet Options by clicking the Start button in Windows, click on ‘Control Panel’, click on ‘Network and Internet’, and then click on ‘Internet Options’.
    • Click the ‘Safety’ button, and then click ‘Delete Browsing History’.
    • Select the check box next to each category of information you want to delete.
    • Select the ‘Preserve Favorites website data’ check box if you do not want to delete the cookies and files associated with websites in your Favorites list.
    • Click ‘Delete’. This could take a while if you have a lot of files and history.

    For Google Chrome only
    You can improve the performance of MMHO in Flash by following these steps:
    • Type chrome://plugins into the address box and hit enter.
    • Click on details (upper right corner)
    • Find Adobe Flash Player, and disable the one ending pepflashplayer.dll
    • Restart Google Chrome and start the game.

    Now, you can run the game with a better performance in Google Chrome. The reason is the Pep Flash Player, which Google rewrites from Adobe Flash Player, and it is set as the default Flash Player on Google Chrome.

  8. #8
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    Can I play MMHO on my mobile phone/tablet pc or other similar devices?

    To run MMHO you need the latest Flash Player or at least version 11 of it. Most of the mobile devices do not support Flash at all. Therefore MMHO won’t be playable on those devices.

  9. #9
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    Is there an app on iOS/Android/Windows Phone for MMHO?

    No, there is no app in the several app-stores for mobile devices of MMHO available. Currently, we are not planning to release MMHO for iOS, Android or other mobile operating systems.

  10. #10
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    How do I add a friend?

    Just click on the Friend List button on the left and a new window will open with your current friends. The search function is at the bottom of this window. Enter the name of the Hero you want to add and confirm it with ‘Enter’. You will see a list of all the Heroes who match your search criteria. To send an invitation to the most suitable Hero, click on the relevant green tick.

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