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Thread: Frequently Asked Questions.

  1. #21
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    How do I report a bug?

    You can report a bug in the forum or via the ‘Support’ tab on the website. Please make sure that you include as much information as possible on the subject, i.e.:

    - A description of the error
    - When it happened
    - Where it happened
    - Steps taken to reproduce it
    - How often the error occurs
    - Screenshots (if possible)

    We can fix problems more quickly if we have all the relevant information.

  2. #22
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    I’ve forgotten my password. What should I do?

    Please use the ‘forgotten password’ function on our landing page. If there is a problem with your account and/or when you try to obtain a new password, please contact our support team.

  3. #23
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    I have bought some Hero Seals but haven’t received them!

    Please contact our support team and ask them to check your account. Do not post any payment information in our forum because every user can see it!

  4. #24
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    Can I change the server I am playing on?

    It is not possible to transfer either an account or single items of an account to another server of MMHO. You can start a new account on each server MMHO has, but it’s not possible to transfer anything between those servers.

  5. #25
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    I can’t register/login in the forum!

    Please visit heroes-online.com and login on the website. On this website you will find a link which will redirect you to our forum logged in. It is not possible to login on our forums directly.

  6. #26
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    Can I create a video/livestream/Let’s play showing MMHO?

    Ubisoft Video Policy
    We consider ourselves fortunate to have fans actively engaging with our game content.

    Using the guidelines below, please feel free to make videos (walkthroughs, Let’s Play, reviews, etc.) with Ubisoft game content and publish to your website, YouTube or similar digital services.

    Specifically:
    • Do not take assets from our games (e.g. voice, music, items) and distribute them separately.
    • Unless approved by us, the use of our content in videos must be non-commercial.
    • Do not charge users to view or access your videos.
    • Do not sell or license your videos to others for a payment of any kind.
    • Behave like a decent human being. Absolutely no racist, sexist, homophobic, or offensive content.
    • Please keep your videos focused on our games, and away from overtly controversial topics.

    Failure to abide by these content guidelines may result in Ubisoft taking action to have your video removed. Ubisoft will, at its sole discretion, determine if your video does not comply with these content guidelines. We do not want to police video upload communities. We prefer to focus our efforts on creating games.
    You are free to monetize your videos via the YouTube partner program and similar programs on other video sharing sites.

    Please note:
    This policy applies only to Ubisoft content. If you include someone else's content in your video, such as music, you will need permission from the owner of said content.

    If you have questions that fall outside of the guidelines listed above, please contact us at:
    Videorights (at) ubisoft (dot) com

  7. #27
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    Can I have more than one Hero?

    Yes, you can have more than one Hero. You can choose your hero after logging in or by going to the options menu and clicking on Hero Selection

  8. #28
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    How do I control Might & Magic Heroes Online?

    You use your mouse to control nearly everything in MMHO. If you click a location on the map, your Hero will walk to this position. If you press and hold down the left mouse button your Hero will follow your mouse pointer. To interact with an NPC or Item, just click on it.

  9. #29
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    Will all my Heroes have the same Level?

    This depends on how far in the game you progress with each Hero. Each Hero’s progress and success are unique and will not affect your other Heroes.

  10. #30
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    Can I transfer my Resources (wood, gold etc.) from one Hero to another?

    Unfortunately, this is not possible. Every Hero has his individual progress, so you will have to collect these Resources again for each Hero.

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