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Thread: Bugged Gate

  1. #1
    Realgar's Avatar
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    Bugged Gate

    Hello BB,
    We were doing expedition and Gate 3 bugged for us. We are currently leading on that gate. No one can get in. Everyone gets stuck on endless loading when trying to get into the bugged gate.
    Action before bugging: We were in fight. Upon completing the fight and hitting close it got stuck on loading for us. After a couple of refreshes, memory cleaning most of us were able to log in into the game, but not in the expedition gate. I was in a coop, others were in single fights. The same scenario happened to all of us.
    Things we’ve tried so far:
    - We tried staying out of the gate for 1h+
    - We tried logging off for 10 min+ all of us – so no one would be nor in province nor in expedition
    - We realized that a couple of people (at least one of which using Steam and others using the web browser) are stuck. They were at gate 3 at the moment of bugging and now they cannot log in. In game it shows as if they are online, but when u try whispering them it sais: “Message was not sent - receiving Hero is unavailable.”. The steam guy that got stuck (who already sent ticket to support and wrote in the topic “The big login issue”) tried clearing every single thing that he could think of, deleting, restarting. Tried to log in from another computer on Steam. He couldn’t log in – endless loading. Then we tried kicking him out of the guild in hopes that this will let him at least log in the game – but it didn’t help. He still appears online to the people’s friends list, although he is not and he still cannot log in nor can we enter the gate.
    - Tried log in in Gate 3 in other guilds - it works fine. Only ours is bugged.
    - We’ve sent a couple of tickets to support already
    We are not sure how and if all these things are related but trying to be as thorough as possible in the description of the occurring events.
    Any suggestions or solution to this unpleasant matter? :/
    M.

  2. #2
    Mentalmoo's Avatar
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    Meh! Gate 3 has completely crashed and freezes up for anyone in guild AoD_JAG_FD trying to enter that gate. As Realgar said, we've also tried gate 3 in other guilds and it works fine....

    Please fix ASAP!
    Hero Name: MooMooFarm
    Guild: Jagdkommando

  3. #3
    Community Team BB_Eraya's Avatar
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    Hi Realgar & Mentalmoo,

    Please contact our support team so they can investigate this issue. Add as much information and details as you can to speed up this process.

  4. #4
    Mentalmoo's Avatar
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    Yay.... Now gate 2 has bugged for us..... You guys at BB are awesome... "Please contact our support team so they can investigate this issue" Yes, several players have already done this.... Will they fix this anytime soon? NO probably not! Just like many other bugs in this game that gets added to a big list of problems that never get fixed...

    http://forum.clb.heroes-online.com/t...9997#post29997

    It's the same problem the French had the other week.... So when will BB be finished reevaluate this game? And actually start fixing bugs and adding/improving other features...????
    Hero Name: MooMooFarm
    Guild: Jagdkommando

  5. #5
    BladeMate's Avatar
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    50 very active players unable to play in expeditions...
    Organize this kind of alliance event takes a lot of efforts - you can't imagine how big frustration is.
    ...
    At least do some server restart or something ...

  6. #6
    Mentalmoo's Avatar
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    Quote Originally Posted by BladeMate View Post
    50 very active players unable to play in expeditions...
    Organize this kind of alliance event takes a lot of efforts - you can't imagine how big frustration is.
    ...
    At least do some server restart or something ...
    Agree! It's just frustrating is all.... More players have already said they will quit the game now so we lose more good players/friends.... And the worse part is BB still won't communicate with their community and tell us the future direction of this game. A server restart would probably help with unfreezing stuck players in our expeditions but BB won't do a restart just for that...
    Hero Name: MooMooFarm
    Guild: Jagdkommando

  7. #7

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    Stay positive Moo, don't go over to the dark side!
    I mean, you know, if you go, we will all go

  8. #8

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    Hey,

    please fix it asap.

    Thanks,
    Supa
    SupaSaiyajin // SupaGoku // SupaVegeta // SupaGohan

  9. #9
    Community Team BB_Eraya's Avatar
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    Hello,

    This issue is currently being investigated and it will be fixed as soon as the cause is known.

  10. #10
    Realgar's Avatar
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    Hello BB,

    Expedition season is over and since we experience a lot of issues we would like to try to contribute to the solving of the problem.

    As I assume you know by now we did an event we call Super Guild (SG). Which basically means that 50 very active players go to a new guild, stay there for 7 days and push the gates as hard as they can 24/7. Then they all return to their home guilds.

    This is the second time we do SG. The first one the gate that we were pushing bugged only once. What we did was – everyone went out of the gate, stayed out of it for a 1-2 hours and then it started working again.

    Last expedition season (13.01-22.01) we did the event again. We started off with gate 3. At lvl 42 the gate bugged for us – which means: We were in a battle. We finish the battle. Enemy surrenders. We accept. We hit close to the battle and the endless loading circle appears. We waited for some time, and as the battle wouldn’t close, we refreshed. Then we got stuck on loading screen. Meanwhile, as we were on TS with other people – we asked them if they experience any issues. Everyone that was already in battle said that they were fine. But as soon as they finished their battles – the same problem occurred – battle not closing, spiny circle – with only solution to refresh. And then stuck on loading screen. So no entering nor the gate, nor the game itself. The only way for one to enter the game at that point is to hit back, log off, clear cache. And then log in. If one tries to enter the gate again – it gets stuck on loading screen again and the only way he can enter the game is by doing again what I just described.

    For some reason one of our people, playing on steam, couldn’t log in although he tried everything. He cleared everything, restarted the pc, tried from another pc. He just could log into the game itself. A couple of other people just went to bed. So those people that couldn’t enter the game at this point, but weren’t actually online – we were seeing them still online on guild list and on friend’s list. When we tried to whisper them tho – it said that the message is not delivered. What is even more curious about it is that if u tried to invite one of these people in expedition – it said that that’s not possible, cause this person is still in expedition. So we think that if a person do not or cannot log in, after the gate bugs, then it starts some kind of a loop, where the game thinks this person is still online and in expedition thus – the gate cannot fix itself, cause as u said in order for the gate to fix – everyone should go out of the gate, which in this case proves to be impossible.

    We tried kicking the stuck people from the guild, in hopes that this will kick them out of the expedition and this will fix the gate. This didn’t work also. Even though the stuck person was out of the guild, he still appeared online on friend’s list and if u tried inviting this person to a party it said that he is in expedition. Whispers were not delivered.

    So gate 3 bugged for us around midnight on Wednesday. By Thursday daytime everyone that was stuck on previous night managed to log into the game. We tried staying out of the gate but it didn’t fix itself. We think it is because they were stuck there for far too long and somehow this affected the fixing. These are just assumption that we cannot prove.

    So since the regular server restart is scheduled for Friday and we had no way of entering gate 3, we waved goodbye to the number we had planned to reach (as we were look at at least a day and a half delay till server restart) and decided to switch to gate 2. We pushed for a couple of hours and then the same thing happened. Spiny circle upon closing a battle… and the gate bugged. So at this point we couldn’t enter nor gate 3 nor gate 2. With heavy hearts we went into gate 1. This time everyone managed to unstuck themselves from gate 2 and we gave it some time – with no one trying to enter the gate. We tried again something like 30min-1 hour afterwards and gate 2 had fixed itself, so we were able to continue there. By the time that the server restart happened of Friday we had more levels on gate 2 than gate 3, and although the server restart helped unstuck gate 3 it was already too late for us and we continued pushing gate 2.
    A couple of days later, late evening Gate 2 bugged for us again. As everyone that was inside at this point managed to go out fast, we stayed out of the gate for 40 min or so. Please note that if during the gate bugging even if one person is AFK, or internet brakes down, or fell asleep, but still in expedition – this unbugging is not possible. Especially when u have 50 people, of which usually at least 30-35 online and in expedition in the same time. So while we waited, not knowing if it will fix itself or not – some of us changed to the same color and took a photo  http://prntscr.com/9sjcg2 Luck was on our side, and I say luck, cause it was like a lottery for us and after waiting out of expedition zone and shrine area for around 40 min we tried gate 2 again and it has fixed itself and working again.

    So this leads us to Monday evening. We were already lvl 94. Expedition season ends on Wednesday afternoon and we were able to reach a 100 that same evening and have Tuesday and Wednesday morning to push some more. And the gate 2 bugged for us. We were in expedition around 30 people this time. Everyone got out but 4. We think that these 4 were AFK in the center of the maze or the game saw them as if they were. So when the gate bugged, we had no way of communicating with them and ask them to log in clear cache etc. There is a new thing to add to this bugging. While in a fight, we saw the counter for a battle respawn in the middle of the screen. We tried to seal it, as we had licenses. But nothing was happening. We were pressing the button seal, and the counter would continue and wouldn’t seal it. We asked other people that we still in fights as well to try to block it – the same result. At this point we were sure that the gate will bug. So we finished the battle we were in and upon closing – spiny circle, endless loading. And like this for anyone who finishes their battle.

    As 4 people were stuck inside and non-reachable the only thing we could try was to kick them all from the guild in hopes that this will kick them from expedition. We did another group photo while we waited outside in hopes that the gate will fix itself - http://prntscr.com/9ru8ee

    Sadly it didn’t. The four people that were stuck and AFK, appeared online, couldn’t receive whispers and if invited to a party – it said that this person is in expedition. They all entered the game the very next day (with clearing cache, etc) but as the first time that the gate has bugged and it has passed a lot of time from the bugging till the freeing of the gate – the gate didn’t fix itself.


    So to sum up:

    - We are not sure why the gates bug. But what we do know is everyone that is currently in a fight will be ok till he finishes that fight. Which suggests that the whole mazes freezes up somehow. Might be cause a lot of people are inside in the same time, cause for us it happened when a lot of people were inside, although we saw a post on the forums from a French guild that got the same problem, which we doubt that would have 30+ people online in expedition. No offense intended here, just looking for possible causes. Maybe they can answer this question if they remember

    - The times when we managed to get fast everyone out in time – the gate unbugged itself within some time of being left alone

    - What we suggest, if indeed the problem is caused (well not caused, cause the bugging is happening for no apparent reason, but the unbugging problem is caused) by players stuck in the gate and the game somehow thinks that they are still in expedition maybe if you add a failsafe thing where after a certain amount of time if inactive it'll boot them out from expeditions or the game

    I hope this helps! We would be glad if this problem can be solved cause as it is doing high lvl expeditions proves to be very difficult. 4 times gate bugged for 6 days is a lot.

    Thank you for all the time and the effort you put into the game that we all love
    Moirein

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