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Thread: lost character

  1. #1

    Join Date
    Sep 2016
    Posts
    1
    Server
    DE01

    lost character

    i play the game as usual, the next day my character lost. i didnt delete. when i sign up ,system ask me to make a new character.pls help me get it back ,thank you
    ID:363837686@qq.com
    name: waysquad

  2. #2
    Community Team BB_Eraya's Avatar
    Join Date
    Aug 2014
    Posts
    2,110
    Server
    DE01
    Hello Halulu,

    I think you have accidentally created a new account with another partner. (E.g. Steam/Facebook/Kongregate) Please contact our support team about this issue, they will assist you further.

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