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Thread: misclicking hero seals

  1. #1

    Join Date
    May 2017
    Posts
    6
    Server
    DE01

    misclicking hero seals

    hi, got lately the problem that i accidently clicked on wrong bars, so that i spent hero seals unwillingly. It would be nice if you can put some more secure procedure in your current system, so that it can be avoided or at least that your support help players to reset it, if they page in time.

  2. #2

    Join Date
    Jun 2017
    Posts
    3
    Server
    DE01
    I can confirm just got this case yesterday, i accidently clicked on a wrong position and about 3k hero seals were wasted. Of course i immediatelly wrote the support in hope that they can understand and restore it, but still no answer until now. Please do something about this, it is just sad otherwise. T_T

  3. #3
    Community Team BB_Eraya's Avatar
    Join Date
    Aug 2014
    Posts
    2,110
    Server
    DE01
    Hello,

    I am sorry you both had this experience, I will forward your feedback. However, about a refund or something I can't decide, that's up to support indeed.

  4. #4

    Join Date
    Sep 2014
    Location
    Trailor
    Posts
    95
    Server
    DE01
    I really really wonder to who are you forwarding the feedback

  5. #5

    Join Date
    Dec 2014
    Location
    United States, East Coast
    Posts
    4
    Server
    DE01
    I could not agree more

  6. #6

    Join Date
    Sep 2014
    Posts
    12
    Server
    DE01
    me too i am wondering if there is really a forward address, seems like there is no more upgrades, bug fixings, nothing!

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