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Thread: Impossible connection

  1. #1

    Join Date
    Aug 2017
    Posts
    3
    Server
    DE01

    Impossible connection

    Hello, for 2 weeks approximatively now, i can't play heroes.
    The login page function normally, but, when I click on play, I always obtain the message "connexion impossible" (connection impossible in english) and return to the page with the play button.
    I mean, i don't arrive to the page where i can choose my character.

    My OS is windows10, browser firefox.
    All are configured as i'm french.

    Before, all function correctly with the same computer.

  2. #2

    Join Date
    Aug 2017
    Posts
    3
    Server
    DE01
    Oups, i wanted to say : all are configured in frech as i'm french.

    So, i tried a connection after choosing english.

    I've got this message :
    disconnected
    could not connect to the server
    And I'm redirected to the screen with the button "PLAY NOW"

  3. #3
    Community Team BB_Eraya's Avatar
    Join Date
    Aug 2014
    Posts
    2,110
    Server
    DE01
    Hi Brimhel,

    Please contact our support team about this issue, add a screenshot of the error message if you can.

  4. #4

    Join Date
    Aug 2017
    Posts
    3
    Server
    DE01
    Which category do i use for the support? problem of payment, harassment or data protection.

    I've another information, i can play with chrome on the same computer

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