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Thread: Lost access

  1. #1

    Join Date
    Dec 2017
    Posts
    1
    Server
    DE01

    Lost access

    Good morning,

    lately I can not access my account named Safeguard.
    what happened:
    I used to login with my google account, today google asked me for a verification which I did successfully, after that this site directed me to a new login and asked me for the avatar name, I was not alloud to give in Safeguard because it was given, obviously my own account- so I typed Safeguard and now it connects me using my google with the new one Safeguard1, I have no clue how to get back to my account Safeguard.
    Since I paid 99,99€ for Hero seals under Safeguard I should like to have the Safeguard back not the new Safeguard1.
    -
    please could you give me advice how to manage that?

    best regards
    Safeguard

  2. #2

    Join Date
    Dec 2017
    Posts
    3
    Server
    DE01
    Good morning,
    Please contact our support in Forum, section "Account problem" they are the ones who can help you.

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