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Thread: Lost account

  1. #1

    Join Date
    Apr 2018
    Posts
    1
    Server
    DE01

    Lost account

    So, here is the thing. Few years back I played HoMM Online. I felt a little bit of nostalgic and as I am now on business trip with company laptop and I thought to myselft "I could play the Heroes online". So I logged into my uplay account and my character was not there: "Ok, maybe they erased it, due to not playing it for some time, lets create a new one."
    And while creating the new char, the game told me there was already some char with my name. So I know, my character was not deleted, but I dont know under which account I had played the game before.

    Is there any way to learn the email address of the account with the character with particular name, co I can log in and contiune to play with it? If so, how can I find the e-mail address?

    Thank you for any help,

    sincerely,

    the returning player.

  2. #2

    Join Date
    Sep 2014
    Posts
    75
    Server
    DE01
    Should be a negative answer, for the sake of not eagerly disclosing emails bound to the characters.
    You can try checking whether any of your own knowns emails have an associated account, and restore access if they do.
    If none of your emails match, assume character exists but is not yours.
    Particularly, if you have played during closed beta (or on non-English servers) characters are not available here and name could be taken by someone else.

  3. #3
    Community Team BB_Eraya's Avatar
    Join Date
    Aug 2014
    Posts
    2,110
    Server
    DE01
    Hi LOYF,

    Please contact our support team about this issue, they will assist you further and help you get your account back if this is possible. Click on 'Support' on the website to contact them.

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